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Disaster Recovery Solutions

Using Cloud technology to ensure
you never go a day without
your dialler.

It’s an alarming fact that 20% of all UK businesses will suffer a systems failure at some point and if you happen to run a call centre then this can have a devastating affect on your revenues and a negative impact on your customers.

At Primo Dialler we can provide your business with access to data and telecommunications in the event of a disaster so that your business can carry on as usual. We know how important it is to plan ahead and in a climate where natural disasters such as flooding are becoming more commonplace, we can work with you to ensure that business downtime is kept to a minimum.

Key Benefits

Reduce Operational Costs

Maximum Agent Productivity

Allow your agents to work from anywhere in the world no matter what the disaster is. Our team are consistently thinking outside the box to ensure our customers have little or no impact on their business operations.

Maximise Agent Availability

Tailored For

At Primo Dialler we can offer you a disaster recovery and business continuity plan that is tailored to your business with a strong emphasis on pre-empting risk and having appropriate action plans in place.

Activation Within Minutes


Our predictive dialling technology and all its contents are backed up every night in three different locations so if anything does go wrong, then we can have you up and running again within hours.

How does it work?

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We configure the carrier network so that, when needed, calls can be diverted.

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We provide you with a separate DR termination (landing) number which is ready to receive calls.

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When needed, calls to your number are delivered to the DR termination number on the Primo Dialler platform.

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Your agents log into Primo Dialler, from wherever they are, and answer calls to your number as normal.


Disasters can come in many shapes and guises. They can either be technological such as viruses, security breaches or hardware failures; they could be terrorism-related or an act of theft; or they could be natural disasters such as floods. Whatever the scenario, if your business should fall victim to disaster you could lose data, revenue, customer confidence and your business reputation. Around 90% of businesses that lose data are forced to close within 2 years and that’s why it is imperative that you have a solid disaster recovery plan in place.

We know that every business is unique and this is why we adopt a personal approach to your disaster recovery plan so that you can be completely assured that if the worse happens, there is a solution in place.

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Plan, Plan, Plan

Reasons your business needs a disaster plan...

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