Managing your data and understanding performance is key to driving success in a call centre environment. To support you with this our predictive dialling technology can provide you with a host of reports and analytics to inform your decision making and to help you manage your teams effectively.
Real-time Statistics & Wall Board: This is a graphical wall board application which is designed to be displayed on large screens but can also be tailored to a variety of other smaller screens. This provides your teams, supervisors and managers with instant, up to the minute information about the status of queues and performance. The information is displayed in a colourful way via bespoke interfaces to be both engaging and eye-catching so that people take notice.
Historical reports: These reports will allow you to examine historical information about performance so that you can compare to current activity and make better informed decisions.
With both real-time and historical reports you are able to monitor your call centre performance at a high level or drill down into specific criteria so that you can manage at a micro level.